AI receptionist for small businesses
Missed calls are missed customers. We set up an AI receptionist that answers your phone line and online enquiries in your business's name, answers common questions, takes bookings and messages, and passes urgent calls to the right person. You approve everything it says.
Answer every call, even after hours
The AI receptionist picks up when your team is busy or the office is closed, so callers get an answer instead of voicemail.
Bookings, messages and call routing
It takes booking requests, records messages with the caller's details, and forwards urgent calls to the number you choose.
What is an AI receptionist?
An AI receptionist is an assistant that answers your business phone line or website enquiries in a natural voice or chat, at any hour. It greets callers, answers common questions from your own information, takes messages and booking requests, and passes urgent or complex calls to a real person.
Who it is for
- Practices, salons and trades that miss calls while they are with a customer
- Offices that get the same questions about hours, prices and availability every day
- Businesses that lose after-hours enquiries to competitors who answer first
What you get
- No more missed calls during busy hours or after closing
- Callers get answers in seconds instead of waiting for a callback
- Your team spends less time on routine phone questions
- A daily summary of every call and what the caller needed
What we can build for you
- After-hours and overflow call answering
- Appointment and booking requests
- Answers about hours, prices, location and services
- Message taking and callback lists
- Urgent call forwarding to an on-call number
Example: an AI receptionist in practice
- A customer calls at 7 pm while your office is closed.
- The AI receptionist greets them with your business name and asks how it can help.
- It answers their question about prices or availability from your approved information.
- It takes their details and a booking request, or sends an urgent call to your on-call number.
- Your team gets a short summary and a callback list first thing in the morning.
An illustrative example. Every project is designed around your own tools and process.
A simple three-step process
Clear steps, regular check-ins and no surprises.
Discover
We learn how your business runs today, find where time and money are leaking, and agree on the opportunities with the clearest return.
Build
We design, build and test your automations, agents or content systems using tools that fit your budget, with your team reviewing along the way.
Optimize
After launch we monitor results, train your team and keep improving, so the solution keeps paying off as your business grows.
What it won't do
An AI receptionist follows the information and rules you approve. It will not give medical, legal or financial advice, it says so when it is unsure, and callers can always ask for a real person. Phone and voice platforms charge their own usage fees, which we explain upfront.
AI Receptionist: common questions
What is an AI receptionist for a small business?
It is an AI assistant that answers your phone calls or online enquiries for you, day and night. It answers common questions, takes messages and booking requests, and hands anything important to your team.
Will callers know they are talking to AI?
Yes. We recommend the receptionist says it is a virtual assistant at the start of the call. Honest disclosure builds trust, and callers can always ask to speak to a person.
Can an AI receptionist book appointments?
Yes. It can collect booking requests or connect to a booking tool such as Calendly or your practice software, so callers can choose a time without waiting for a callback.
How is this different from an AI chatbot?
A chatbot works in a chat window on your website. An AI receptionist answers your phone line by voice, and can also cover website and messaging enquiries, so every enquiry gets the same quick answer.
What does an AI receptionist cost?
It depends on call volume and how much it needs to connect to. There is a one-time setup and a monthly platform fee for calls. We give you a clear quote after a free consultation.
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Book a free, no-pressure consultation. We will look at how you work today and show you where AI can save time and drive growth.